I have ordered from Campus Customs before through Sister Hazel's website and had no issues. The last order was nothing but a huge frustration! Here's the lowdown: June 14th, I ordered a tank top to wear to Sister Hazel's show on July 4th. June 27th, I emailed Campus Customs customer service asking about the status of my order? June 28th, I received a response from London, Customer Service Manager, stating "Your order #SH**** is currently in production. I have made sure that your order will be ready before the Sister Hazel show on July 4th. Once it ships, you will receive an email with the tracking information. Please let me know if you need anything else." At this point, I was very doubtful that my shirt would arrive as promised considering it was "in production" and there were only five days left for mail service before the holiday. July 2nd, I replied to London's previous email asking "Checking in about my order. Are you going to expedite shipping so it arrives tomorrow since there is no mail on July 4th? Why is this order taking so long? I have never had this problem before with your company." No response from Campus Customs. Later on July 2nd, I decided to cancel my order. I emailed London again and asked for a refund. No response from Campus Customs. On July 8th, I tried calling numerous phone numbers listed on Campus Customs website only to get a recording and no ability to leave a voice message. That same day, I also emailed "[****]" asking for assistance to resolve the issue. By this time, I had not yet received my shirt nor a refund! I received no response from anyone at Campus Customs. On July 12th, my shirt arrived. I don't feel that after all of this my $36.38 purchase was worth it! As of the time of this review, I have not had any response from Campus Customs.
